Customer Onboarding Checklist
- Customer confirms with Kroger that they are in the Partnership Program (locally slotted in the DCs)
- Customer fills out new vendor information packet from Interstate Warehousing (IWI)
- IWI supplies customer with warehouse contract
- IWI builds customer into our warehouse management system
- Customer and broker work together to determine correct level of inventory based on estimated Kroger demand
- Customer creates internal PO and makes product to bring into IWI
- Customer schedules inbound appointment to lock in delivery date
- Customer loads and ships into IWI
- IWI receives inbound from vendor, break product down to meet Kroger DC requirements if applicable
- IWI creates and sends inbound invoice to vendor for storage and handling charges
- IWI-Kroger replenishment team determines each DC's original fill quantities and places order in Kroger's OLP (online purchasing system)
- IWI picks and ships order within 24-48 hours
- Customer responsible for maintaining appropriate inventory levels at IWI to support Kroger's needs
- Customer uses IWI's eView website (shipment report) to invoice Kroger for amount of product shipped.
Pricing Info
Customers that bring in products per Kroger specs without any additional re-work will not require our services or incur additional costs. However, any customer requiring breakdown or additional re-work to contractual pallet heights will require breakdown and associated costs. Fees range from a minumum of $40 up to $200+ depending on the amount of re-work required and would be influenced by any of the following: